Free Worldwide Shipping Lifetime Warranty on Every Piece Hand-Crafted in NYC Free Resizing & Cleaning Forever Certified GIA Diamonds Free Worldwide Shipping Lifetime Warranty on Every Piece Hand-Crafted in NYC Free Resizing & Cleaning Forever Certified GIA Diamonds
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— Our Commitment —

Shipping & Returns

Complimentary shipping. 30-day returns. Lifetime warranty. Always.

Free Shipping Worldwide, fully insured
30-Day Returns Risk-free shopping
Lifetime Warranty On every piece
Luxury Packaging Signature velvet box
— Shipping —

How we deliver your masterpiece

Every order ships with white-glove service and full insurance.

Domestic Shipping (USA)

  • Express: Complimentary on all orders
  • Delivery: 2-3 business days
  • Carrier: FedEx Priority Overnight available on request
  • Insurance: Fully insured to full retail value
  • Signature: Required upon delivery

International Shipping

  • Express: Complimentary worldwide
  • Delivery: 5-7 business days
  • Carrier: FedEx International Priority
  • Insurance: Fully insured during transit
  • Duties: Recipient responsible for local customs

Processing Time

  • In-stock items: Ship within 1-2 business days
  • Made-to-order: 2-4 weeks crafting time
  • Custom pieces: 4-6 weeks from approval
  • Engraving: Adds 3-5 business days
  • Resizing: 3-5 business days

Luxury Packaging

  • Signature velvet box: Included with every order
  • Authenticity certificate: GIA & DAVRAY documentation
  • Hand-written card: Personal note included
  • Gift wrap: Complimentary upon request
  • Discreet shipping: No exterior branding
— Returns & Exchanges —

30 days to fall in love

Not perfect? Return or exchange your piece within 30 days, no questions asked.

1

Contact Us

Email info@davrayjewelry.com or call (212) 764-4194 within 30 days of delivery to initiate your return.

2

Ship It Back

We'll send you a prepaid, fully insured FedEx return label. Pack the item with all original packaging, certificates, and tags.

3

Refund or Exchange

Once received and inspected (1-3 days), we'll process your refund or arrange your exchange. Refunds appear in 5-7 business days.

Return Policy Details

Eligible items

Non-customized pieces in original, unworn condition with all packaging, certificates, and tags.

Free return shipping

We provide a prepaid, fully insured FedEx return label. You never pay for returns.

Refund timeline

Refunds are processed within 1-3 business days of receipt and appear in 5-7 business days.

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Final sale items

Custom-designed pieces, engraved items, and special orders are non-returnable.

— Lifetime Warranty —

Protected forever

Every DAVRAY piece is covered for life. We stand behind our craftsmanship.

What's Covered

  • Manufacturing defects
  • Prong tightening & inspections
  • Free polishing & cleaning
  • Rhodium re-plating (white gold)
  • Stone replacement (if defect)

Complimentary Services

  • Free resizing for life
  • Annual cleaning & inspection
  • Free engraving touch-ups
  • Custom modifications
  • Appraisal updates every 5 years

How To Claim

  • Email or call us anytime
  • We provide prepaid shipping
  • Service takes 1-3 weeks
  • Visit our 5th Ave showroom
  • Keep your original receipt

Questions about your order?

Our team is here to help, every step of the way.