Frequently Asked Questions

All orders ship within 1-2 business days via complimentary insured FedEx Express. Domestic US deliveries typically arrive in 2-3 business days. International orders arrive within 5-7 business days. Custom and made-to-order pieces require 2-4 weeks for crafting.

Yes! We offer complimentary insured shipping worldwide on all orders. Every piece arrives in our signature velvet box with a hand-written gift card.

Yes, we ship to over 100 countries worldwide. International duties and taxes may apply depending on your destination — please check with your local customs office.

Absolutely. Once your order ships, you'll receive a tracking number via email. You can track your package in real-time through FedEx.

Yes, all jewelry orders require an adult signature for security and insurance purposes.

We offer a 30-day return policy on all non-customized pieces. Items must be returned in their original, unworn condition with all packaging and certificates. Custom pieces and personalized items are final sale.

Contact our team at info@davrayjewelry.com or call (212) 764-4194 to initiate a return. We'll provide a prepaid, insured return shipping label. Refunds are processed within 5-7 business days of receiving your return.

Yes! Exchanges are welcome within 30 days for any non-customized piece. Contact us to arrange the exchange.

Yes, every diamond at DAVRAY is GIA (Gemological Institute of America) certified. The certificate documents the cut, color, clarity, and carat weight of each stone and is included with your purchase.

Absolutely. All our diamonds are 100% conflict-free and ethically sourced through the Kimberley Process. We work only with suppliers who meet the highest environmental and ethical standards.

Yes, we offer both natural and lab-grown diamonds, all GIA certified. Lab-grown options provide the same chemical and optical properties at a more accessible price point.

We craft our pieces in 18K Gold (yellow, white, rose), 14K Gold, and Platinum 950. All metals are responsibly sourced and certified.

Absolutely. Custom design is our specialty. Whether you have a sketch, inspiration photos, or just an idea, our master jewelers will bring your vision to life. The process typically takes 4-6 weeks from initial consultation to final piece.

It starts with a private consultation (in-person, video, or phone). We'll discuss your vision, budget, and preferences. We then create digital renderings, source the perfect stones, and craft your one-of-a-kind piece. You're involved every step of the way.

Yes! We can transform inherited or older jewelry into a modern piece. We'll work with you to design something that honors the original while reflecting your personal style.

Visit any product page and click "Size Guide" for our complete US/UK/EU conversion chart. You can also request a complimentary ring sizer to be mailed to you. For the most accurate sizing, visit a local jeweler.

Yes! We offer complimentary resizing for life on all DAVRAY pieces. Simply send it back to us (we'll cover insured shipping) or bring it to our 5th Avenue showroom.

Store in the provided velvet pouch to prevent scratches. Avoid contact with perfumes, lotions, and chemicals. Clean gently with warm water and mild soap. We also offer complimentary lifetime cleaning and inspection at our showroom.

Every DAVRAY piece comes with a lifetime warranty that covers manufacturing defects, prong tightening, polishing, and rhodium plating. We also provide complimentary annual inspections.

If you lose a stone due to a manufacturing defect, we'll replace it free of charge. For accidental loss, we offer replacement at our cost. We recommend insuring your piece for full retail value.

We don't directly insure pieces, but we provide a detailed appraisal with every purchase that you can use to insure your jewelry through providers like Jewelers Mutual or Chubb.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and bank wire transfers for higher-value orders.

Yes, we offer flexible financing through Shop Pay Installments and Affirm. Spread payments over 3, 6, or 12 months. Contact us for higher-value financing options.

Absolutely. All transactions are processed through Shopify's secure, PCI-compliant payment system with SSL encryption. We never store your credit card details.